Privacy Policy

Crew Arc - Privacy Policy

Last Updated: Aug 2025

1. About This Policy
This Privacy Policy explains how Whitewater Recruitment Ltd, trading as Crew Arc ("we", "us", "our"), collects, uses, and protects your personal data. We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR).

2. Who We Are
The data controller is Whitewater Recruitment Ltd, a company registered in England and Wales.
Company Number: 16501789
Registered Address:
Whitewater Recruitment Ltd
124 City Road
London
EC1V 2NX

Contact for data privacy matters:
Email: hello@crewarc.com
Phone: 07579090845

3. What Personal Data We Collect
We may collect the following types of personal data:

  • Identity Data: Your full name, title, and company name.

  • Contact Data: Your email address, telephone number, and business address.

  • Technical Data: Your IP address, browser type, and information about your use of our website (see our Cookie Policy).

  • Service Data: Any information you voluntarily provide during consultations or through our contact forms relating to your vessel, crew, or operational needs.

4. How We Use Your Personal Data
We use your data for the following purposes based on a lawful basis:

  • To Respond to Your Enquiries: To provide you with information about our services (Legitimate Interest).

  • To Provide Our Services: To enter into and fulfil our contract with you, including conducting assessments and delivering our Report (Contractual Necessity).

  • To Manage Our Business: For administrative purposes, including invoicing and record-keeping (Legitimate Interest).

  • To Improve Our Website: To analyse how our website is used so we can improve the user experience (Legitimate Interest/Consent).

5. Data Sharing and Disclosure
We do not sell your personal data. We may share your data with:

  • Third-Party Service Providers: Such as our IT support, website hosting, and accounting partners who process data on our behalf under strict confidentiality agreements.

  • Legal & Regulatory Authorities: If required by law or to protect our legal rights.

6. Data Security
We have implemented appropriate technical and organizational security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. Access to your personal data is limited to those employees and third parties who have a business need to know.

7. Data Retention
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Typically, client data will be retained for 6 years after the end of our business relationship.

8. Your Legal Rights
Under UK GDPR, you have the right to:

  • Request access to your personal data.

  • Request correction of the personal data that we hold about you.

  • Request erasure of your personal data.

  • Object to processing of your personal data.

  • Request restriction of processing your personal data.

  • Request transfer of your personal data to you or a third party.

  • Withdraw consent at any time where we are relying on consent to process your personal data.

To exercise any of these rights, please contact us at hello@crewarc.com or by calling (+44) 7579 090 845.

9. Changes to This Policy
We may update this policy from time to time. The latest version will always be available on our website.